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Category: Online Reputation

Online review blackmail is a real thing

Online review blackmail is a real thing

With so many customers using online ratings as their primary source of research during the car-buying process, what can your dealership do to protect itself from these threats? Read More »

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The Impact of Review Volume

For dealerships and all businesses, online reviews are one of the earliest of an average of 24 research touchpoints that a consumer will hit. A … Read More »

What should you do about negative reviews?

What should you do about negative reviews?

When an angry customer posts a negative review about your dealership, what’s the best way to go about turning that individual back into a happy customer and dealing with suboptimal attention? Read More »